Welcome to the Vanilla & Cotton website ("the Site"). The following are the terms and conditions for use of and purchase of products from Vanilla & Cotton ("the Company"). Use of the Site constitutes your agreement to follow and be bound by these terms, which may at any time be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.

QUOTATIONS
Quotations are given on the basis of costs at the time of issue. Prices may be amended at any time to reflect a change in cost structure, including any alteration to the rate of VAT or similar tax. If a product is not available then a product of equal or greater value will be substituted in its place. All photographs are accompanied by an itemised list fairly describing the contents. Every reasonable effort has been made to accurately reflect actual colours however due to variances between monitors, colours cannot be guaranteed. Please note that for photographic purposes props have been used, these are not included in the hampers or gifts.

CANCELLATION & RETURNS
Vanilla Cotton will accept returns on unopened or unused items within 7 days of receipt. We are unable to accept any products that are opened or used, in order to maintain the pureness of our merchandise.

If you are not pleased with your order please contact us at info@vanillacotton.com or call us on +353 86 255 3525 and will be very happy to deal with your concerns. We appreciate your interest in our products and aim to satisfy everyone's needs. We appreciate your understanding.

Sale items are not returnable.

Please post your returned item along with your name and order number to:

Vanilla Cotton,
40 Glenacairn Avenue,
Leopardstown,
Dublin 18 ,Ireland

A full credit will be issued upon receipt.

Unfortunately shipping is not credited unless it is an error of Vanilla Cotton.

Any changes or cancellation in respect of any order must be notified in writing to the company within two days of placing the order.

DELIVERY & NOTIFICATION
Delivery shall be charged in accordance with destination chosen and price thereafter displayed which said price may be amended (after you place an order) but only to reflect a change in cost. Deliveries for specific days cannot be guaranteed. We aim to dispatch your order within 5 working days of order, but please allow up to 28 days for delivery pending customs. Where orders are placed after notified last order date the Company does not accept responsibility for late delivery. Proof of Delivery of gift(s) shall be good evidence of delivery of the specific gift(s) as requested by the customer and no question shall be raised as to delivery of individual items therein. Risk in respect of goods transfers to you the buyer upon execution of delivery docket. The buyer is responsible for goods once order has been dispatched.All postal dockets are retained for 3 months after dispatching and queries can be made therefore with An post.All packages will have a return address attached therefore if packages have not been delivered it would be then returned to Vanilla Cotton. You are responsible for providing correct address telephone number and postal code. The Company cannot accept responsibility for late or non-delivery if recipient address and telephone details are insufficient or incorrect. Any shortfall of which you become aware must be notified to the Company within four days of receipt of goods. Claims for non-delivery must be made within 30 days of dispatch of goods. Vanilla & Cotton cannot be responsible should local customs authorities wish to confiscate any product or any particular item contained in a gift or hamper, or charge any duty. If an item is temporarily out of stock, we will notify you of the delay and dispatch as soon as It arrives. All items are subject to availability. Any shortfall or damaged goods must be notified to the company within two days of receipt of goods.

PAYMENT
Payment must be made in full four working days prior to hampers being dispatched failing which the Company may at its absolute discretion refuse to effect delivery.

OWNERSHIP RIGHTS & LIMITATION
All goods are the property of the Company until all goods and all outstanding debts to the Company and/or its associate companies have been paid for in full. This Site, its contents together with any trade names used by the Company are protected by intellectual property rights and permission is only given for personal use. Any use beyond that permitted may constitute an infringement of owners' rights and may be prosecuted.

LIMITATION AS TO DAMAGES
The Company shall take all reasonable care in packaging any fragile or breakable items. In the event that any such items are damaged in transit the Company shall be responsible for replacement costs of item only. The Company shall not in any way be responsible for any personal injury or damage to property howsoever caused. Any electronic or digital equipment is sold subject to manufacturer's warranty only. The Company shall not in any way be responsible for any damage or any indirect loss caused by such electronic or digital equipment howsoever arising.